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Appointment Reminder
The Appointment Notification module allows for 2-way messaging and can deliver to entire groups, or one phone at a time. With these abilities and more, the system is used not just for appointment reminders, but for internal communications for nationwide companies, religious group messaging, and much more.
The Contact Manager (appointment notification module) allows for the ability to upload groups of people via .cvs with any categories desired. (I.E.: Name, email, division, sex, mobile number, office location, address, etc.) Messages can be sent immediately or scheduled out into the future to databases that are uploaded or even utilizing groups that have opted into mobile campaigns previously.
Two other features of the module include:
Template Creation
This allows for a user to set multiple templates for the messages they routinely send out.
Once a message is scheduled with a template the platform will automatically pull in the first name of the contact the message is being sent to for additional personalization.
This message can be scheduled out for an immediate send or for the future.
2-way Messaging
When clients receive a message from the Contact Manager it creates a session in which they can respond back instantly via text message from their phone. The message then appears in the inbox of the platform and can then continue be responded to again by the operator of the software. This web to phone chat session and message flow is archived in the platform and available for auditing at later dates.
Example Flow:
This service is utilized by Doctors, Dentists, Veterinarians, Mechanics, Gyms, Trainers, Chiropractors, and more. If a company would benefit from timely arrivals, less no-shows, and happier clients, then look no further than this solution. Whether integrated into your existing appointment and scheduling software and auto-generated, or the inexpensive out-of-the box solution, the results will be dramatic in bringing a return-on-investment.
Studies show that when customers are reminded with text, there is over a 10% decrease in number of missed appointments. Missed appointments for most industries means lost revenue.
People forget and you lose money. Remind them automatically. One of the top reasons for a missed appointment is forgetfulness. Though you may have a callback or mailing system in place, it's labor-intensive, expensive, and still allows appointments to be missed. It's not your workers; it's your technology. Leaving messages rarely keeps clients from forgetting. Mailers cost too much and do so little; if they arrive at all, it's either too early or too late and often end up thrown away.
Last Minute Openings
If you have a last minute cancellation you can send out a quick notice to everyone on your waiting list. Your staff will love not having to call patients about filling cancellations and you patients will be thrilled at the quick notice of last minute openings.
Benefits of Appointment Reminder Service
• Reduce No Shows
• Improve Staff Efficiency
• Increase loyalty & branding
• Decrease costs
• Increase revenue